Alegeus, the market leader in consumer-directed healthcare (CDH) solutions, today shared client feedback on its innovative, market-first Smart Account Mobile App. The offering, which was first unveiled at the company’s 2019 Client Conference, leverages artificial intelligence (AI) and machine-learning technology to deliver personalized healthcare spending and savings guidance for consumers.

Unlike other benefit account solutions currently available on the market, Smart Account is a holistic health/wealth experience that empowers savvier healthcare decision making by guiding consumers to save more and live a healthier life. For benefit account administrators competing in an increasingly crowded marketplace, Smart Account allows them to deliver expanded value and better outcomes for customers and participants. “Consumers now expect personalized and convenient digital experiences in every aspect of their lives, and that includes healthcare,” said Steven Auerbach, Alegeus CEO. “But it will take more than just another account to help consumers navigate healthcare decision making. The Alegeus Smart Account is transforming how consumers manage their healthcare — from selecting healthcare coverage to finding the right care to getting the most value for their healthcare dollars.”

The Smart Account experience, which combines health and wealth resources into a single, intuitive experience, meets consumers where they are with personalized, data-driven guidance that takes the guesswork out of healthcare spending and savings decisions. High-level capabilities include:

A modern, native mobile interface that integrates new health management capabilities with existing CDH self-service capabilities
Data-driven tools, including a personalized Smart Score, which tells consumers how well they’re spending and saving and offers tips for optimizing their healthcare finances
AI-based recommendations that use historical spending data to drive better future outcomes (e.g. “You may have paid too much for this service.”)
A “find care” feature that enables consumers to identify high-quality, low-cost, in-network care options based on patient satisfaction scores, cost and quality ratings
A virtual medicine cabinet that provides recommendations for saving on prescription medications and monthly drug costs
Long-term saving recommendations that help consumers make optimal savings decisions based on current savings trajectory vs. forecasted needs, and understand the implications of their decisions based on the future value of their money
Intelligent prompts throughout the app to optimize the member experience for existing self-service functions beyond health savings accounts (HSAs) (e.g. “It looks like you need to provide a receipt for your latest debit card swipe.”)
Year-end recommendations about funding and account enrollment that are based on the past year of health and wealth activity (e.g. “It looks like you didn’t hit your deductible or max out your HSA. Next year, we recommend the following funding levels.”)
Alegeus clients have already seen impressive results from use of the app. Nearly two-thirds of users reengaged with the app within the first month of use, demonstrating the power of convenient, digital-driven technology to drive engagement with healthcare spending and saving. Below are a few comments from clients that are already using the app:

With more than 25 years of growth and innovation, Alegeus is the market leader in SaaS-based healthcare payment solutions. Our highly flexible, white-label platform powers account-based benefit programs such as HSAs, FSAs, HRAs, COBRA, wellness incentives, lifestyle benefits and beyond. We deliver exceptional user experiences and differentiated capabilities that help our partners strengthen their product offerings, operate more efficiently and unlock their full growth potential. Our partnerships with the industry’s leading health plans, third-party administrators, financial services and benefit solution providers give Alegeus unparalleled reach in the market. And our unique partnership model empowers our clients to achieve outsized results — growing their programs at a rate that is 2–3X the market, and with the highest net promoter scores (NPS) in the industry. We never compete with our clients — we win when they win. Alegeus is headquartered in Waltham, Mass., with operations centers in Orlando and Bangalore, and a large remote workforce.