Offering these accounts is only part of the equation. The impact depends on how well employees understand and use them. Employers can support engagement by focusing on:
- Clear, practical education — Employees benefit from straightforward guidance on contributions, eligible expenses, and how different accounts work together.
- Simple, accessible tools — Digital experiences that make it easy to check balances, submit claims, and track spending can improve engagement.
- Framing benefits in a broader financial context — When these accounts are positioned as part of overall financial wellbeing, employees are more likely to see their value and use them consistently.
- Moving from awareness to action — With healthcare affordability continuing to be a key concern for employees and employers alike, encouraging active use of available benefits is increasingly important.
The recent KFF polling also shows that while voters are focused on healthcare costs, many are not confident that broader systems will meaningfully address the cost of living,1 underscoring how persistent and personal these cost pressures have become.
While larger policy questions continue to evolve, employers have an opportunity to make a measurable difference today. A thoughtful approach to HSAs, supported by limited-purpose FSAs and DCFSAs, can help employees manage costs more effectively and feel more confident in their financial decisions.
Source:
1KFF Health Tracking Poll