2016 Alegeus ‘Moments of Truth’ Research Explores Consumer Spending & Saving in Healthcare

Research affirms that financial decisions, such as planning for out-of-pocket costs, are rising in importance and causing significant frustration for consumers.

Alegeus is pleased to unveil its 2016 Healthcare ‘Moments of Truth’ – new consumer research aimed to better understand the critical “moments of truth” that consumers face along their healthcare journey. The program survey more than 4,000 U.S. healthcare consumers to understand their attitudes, behaviors and preferences with respect to managing healthcare finances, making healthy lifestyle choices, accessing care, shopping for best value, interpreting bills and beyond.

As the healthcare market shifts toward individual responsibility for healthcare costs, consumers are challenged to take a more active role in managing virtually all aspects of their healthcare. In the past, with benefit-rich health plans bearing the majority of costs, consumers didn’t have to think beyond plan selection – leading to an overall lack of fluency and engagement, often-irresponsible spending, and limited focus/discipline around saving for healthcare. Through better understanding of consumer beliefs and experiences today, this research offers unique insights into how the industry can better engage and empower consumers to transform their behavior – leading to lower costs and better outcomes for all.

Download PDF

Sign up for our newsletter

Related content

See all insights

Alegeus 2025 Health Benefits Trend Predictions

A New Era for Preventive Care: What benefits administrators need to know about updated IRS rules

End on a High Note: Tips for Post-Open Enrollment Success

Case Study: The Value of an End-to-End HSA Solution

Annual Benefit Plan Limits

Planting a Seed: How employers can help foster HSA adoption

The most common HSA questions in 2024 – answered

October is HSA Month

The value of investing your HSA

Reducing Fraudulent Account Takeover Risk: Recommended Practices for Participants

Common HSA mistakes to avoid

IRS Releases Higher HSA Contribution Limits for 2025