Alegeus Technologies Announces 2015 Healthcare Consumerism Index Which Measures the Degree of Engagement & ‘Consumer Behavior’ Exhibited During Healthcare Purchases
Published on June 2nd, 2015
Alegeus Technologies, the market leader in consumer directed healthcare solutions, today announced an inaugural Healthcare Consumerism Index, which seeks to measure the degree of engagement and ‘consumer behavior’ exhibited by consumers during healthcare purchase decisions.
With deductibles and out-of-pocket costs growing rapidly, consumers are increasingly responsible for the cost of their own healthcare. But they may not be fully prepared to assume these new financial responsibilities.
The Alegeus Healthcare Consumerism Index, which measures ‘consumerism’ on a 0-100 point scale, is based on original research of more than 5,000 US consumers. The index looks at two parameters – 1) cost/value orientation, and 2) purchase behavior. Consumers were asked to assess their attitudes and purchase behavior for a wide set of purchase decisions – ranging from purchasing healthcare goods/services to buying a TV, choosing a cell phone provider, booking travel or buying a car. The same set of questions were asked for each type of purchase decision to allow easy comparison. Responses from 2014 Alegeus consumer research provide a year-over-year benchmark for healthcare decisions.
The results paint a very telling picture – while healthcare consumers have made some progress in the past 12 months (scoring 48.3 in 2015, compared to 40.4 in 2014), consumers are still much more engaged and thoughtful about buying a TV (scoring a 78.9) than they are about making decisions concerning their own healthcare.
It’s clear that consumers will need significant education, tools and support as they assume more financial responsibility for healthcare costs. Although our index demonstrates that healthcare consumers are making some progress, they still have a long way to go,” said Steve Auerbach, Alegeus CEO. “Alegeus is committed to providing our clients with innovative tools to help consumers make informed decisions to optimize their healthcare spending and maximize their healthcare savings –helping them to become more savvy healthcare consumers.
Alegeus is the market leader in consumer-directed healthcare solutions, offering an industry-leading benefits platform, benefit debit card and mobile app that are transforming the way people navigate the U.S. healthcare system. Our next-generation technology simplifies the administration of healthcare benefit accounts (including FSAs, HSAs, HRAs, wellness incentive, dependent care and commuter accounts), and uses data-driven insights to guide consumers to the best coverage, cash and care strategies. More than 350 Alegeus clients – including health insurance plans and third-party administrators – leverage our deep expertise and proven technology to administer benefit accounts for more than 30 million members and to process more than $9.1 billion in consumer healthcare payments annually. As the healthcare and benefit markets continue to evolve, Alegeus delivers solutions that enable clients to evolve their service offerings, operate their businesses more efficiently, and lead consumers to better health and financial decisions. The company is headquartered in Waltham, MA with operations in Orlando, FL and Milwaukee, WI.
With more than 25 years of growth and innovation, Alegeus is the market leader in SaaS-based healthcare payment solutions. Our highly flexible, white-label platform powers account-based benefit programs such as HSAs, FSAs, HRAs, COBRA, wellness incentives, lifestyle benefits and beyond. We deliver exceptional user experiences and differentiated capabilities that help our partners strengthen their product offerings, operate more efficiently, and unlock their full growth potential. Our partnerships with the industry’s leading health plans, third-party administrators, financial services and benefit solution providers give Alegeus unparalleled reach in the market, with access to more than 100 million commercially insured Americans. And our unique partnership model empowers our clients to achieve outsized results – growing their programs at a rate that is 3-4X the market, and with the highest net promoter scores (NPS) in the industry. We never compete with our clients in the market – we win when they win. Alegeus is headquartered in Waltham, Mass., with operations centers in Orlando and Bangalore, and a large remote workforce.