Alegeus Predicts that Consumers and Employers Will Leave Billions in Tax Savings on the Table This Open Enrollment Season Due to Low Consumer Health & Financial Fluency

Alegeus, the market leader in consumer-directed healthcare (CDH) solutions, today announced its newest research report that evaluates consumer health and financial fluency. The report was commissioned to better understand consumer confidence and fluency in managing their personal finances and health benefits and to assess the degree in which fluency levels impede consumer progress to proactively manage their healthcare finances.

Tax-advantaged benefit accounts (including FSAs, HSAs, and HRAs) offer great value to consumers, allowing them to save pre-tax dollars for eligible healthcare expenses. However, despite being widely offered by employers, those accounts are often under-utilized and under-funded. According to Aite Group, out-of-pocket healthcare spending in 2018 is predicted to be $371 billion. Yet, that same report indicates that only $86.3 billion of that spending will flow through tax-advantaged benefit accounts. This means, assuming an average tax rate of 30 percent (Federal & State), consumers will leave nearly $85 billion in tax savings unclaimed this year.

Alegeus research findings indicate that low consumer fluency plays a significant role in these missed savings opportunities:

  • Many consumers are not disciplined about saving in any aspect of their lives, not just for healthcare. More than half (51 percent) of consumers say they have not established a rainy-day fund and aren’t disciplined about saving for retirement.
  • Consumers lack confidence about financial topics in general. Nearly half (48 percent) of consumers don’t know how to build a financial plan and four out of ten (41 percent) don’t feel confident discussing financial topics.
  • Consumers don’t understand basic health and financial terminology and concepts. More than two out of five (42 percent) consumers failed a basic true/false fluency test regarding their personal finances and even more (50 percent) failed the health insurance fluency test.
  • Consumers are still confused about how tax-advantaged accounts work. This is even true for those that are already enrolled in these accounts. A little more than one-third (35 percent) of existing health savings account holders knew enough about their accounts to pass a basic fluency test.
  • Out-of-pocket costs are still a major point of stress. One out of two (51 percent) consumers can’t forecast their out-of-pocket costs this plan year, and nearly six out of ten (58 percent) don’t know how much they need to save for healthcare costs in retirement.
  • Consumers don’t know what they don’t know. Even among those that claimed confidence, half still answered simple questions incorrectly.
As employers shift to more consumer-directed benefit designs, consumers will continue to absorb greater financial responsibility for their healthcare. Tax-advantaged benefit accounts are the foundation for how consumers will get better value for those dollars – providing protection from short-term deductibles and longer-term out-of-pocket costs into retirement,” said Steven Auerbach, Alegeus CEO. “We are on the cusp of another open enrollment season, which presents a great opportunity for employers to help their employees better understand the value of electing and contributing to these accounts. This research provides useful insight to help guide their benefit communication and training strategies.

Learn more about the Alegeus research:

About Alegeus

With more than 25 years of growth and innovation, Alegeus is the market leader in SaaS-based healthcare payment solutions. Our highly flexible, white-label platform powers account-based benefit programs such as HSAs, FSAs, HRAs, COBRA, wellness incentives, lifestyle benefits and beyond. We deliver exceptional user experiences and differentiated capabilities that help our partners strengthen their product offerings, operate more efficiently, and unlock their full growth potential. Our partnerships with the industry’s leading health plans, third-party administrators, financial services and benefit solution providers give Alegeus unparalleled reach in the market. And our unique partnership model empowers our clients to achieve outsized results – growing their programs at a rate that is 2-3X the market, and with the highest net promoter scores (NPS) in the industry. We never compete with our clients – we win when they win. Alegeus is headquartered in Waltham, Mass., with operations centers in Orlando and Bangalore, and a large remote workforce.

Sign up for our newsletter

Top Five Reasons to Attend the Alegeus Partner Success Summit

IRS Reminder: Companies misrepresenting nutrition, wellness and general health expenses as medical care for FSAs, HSAs and HRAs

Alegeus Earns Important New Patent Grants

Alegeus Selected for BenefitsPRO’s 2023 LUMINARIES Award

Alegeus Earns 2023 Great Place To Work® Certification

New Alegeus Research Highlights In-Demand Benefits

Alegeus Sees Continued Momentum for its Market-Leading COBRA Platform

Alegeus Leaders Named to CRN’s 2023 Women of the Channel

Alegeus Announces Recipients of 2023 APEX Awards for Partner Excellence

New Alegeus Research Finds Many Laid-Off Employees are Unfamiliar with Continuation of Health Coverage

Alegeus Appoints Melanie Hallenbeck as Chief Growth Officer

Alegeus to Highlight the Future of Healthcare Payments at 2023 Partner Success Summit