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Employer and consumer insights
Employer and consumer insights
Fundamentally and intentionally, consumer driven healthcare (CDH) shifts responsibility and accountability to consumers for activities such as choosing benefits, planning for out-of-pocket costs and more.
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Consumer-directed healthcare
Employer and consumer insights
Index of healthcare spending and saving behavior affirms that although progress is slow, consumers are becoming more disciplined and value-conscious in healthcare spending and saving decisions
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Index of healthcare spending and saving behavior affirms that there is still much room for improvement for consumers to optimize their financial health
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Research affirms that consumers refuse to accept the truth when it comes to their healthcare finances.
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Research affirms that financial decisions, such as planning for out-of-pocket costs, are rising in importance and causing significant frustration for consumers.
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Research affirms that benefit brokers and employers view consumer-directed healthcare offerings to be mission critical to their future success.
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The key to engagement lies in understanding the consumer healthcare journey and the specific “moments of truth” they grapple with – from choosing benefits and selecting providers to accessing care,…
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Long gone are the days of simply picking a benefit-rich health plan during open enrollment – essentially setting and forgetting healthcare management until the following year.
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