Shutting the Back Door: Strategies for Preventing Client Churn
Published on August 30th, 2023
Growth isn’t just about adding new customers or driving greater product penetration; it’s also about keeping the customers you already have. If you are losing groups and participants out the back door, it’s that much harder to make your numbers – requiring more and more new business to replace what was lost.
Tune in for a discussion led by Kristin Sergio-Castelvetere, VP Administrator Partner Channel, and Karli Dunkelberger, VP Industry Subject Matter, where we’ll share strategies around topics including:
- Customer intimacy
- Onboarding and year-round engagement
- Utilization insights
- Risk identification and health checks
And beyond! Join us to learn how you can what you can proactively be doing to maximize retention and satisfaction of your existing customers – to not just keep them, but also grow them over time.