Shutting the Back Door: Strategies for Preventing Client Churn

Growth isn’t just about adding new customers or driving greater product penetration; it’s also about keeping the customers you already have. If you are losing groups and participants out the back door, it’s that much harder to make your numbers – requiring more and more new business to replace what was lost.

In this recorded webinar, Alegeus VP Administrator Partner Channel Kristin Sergio-Castelvetere and VP Industry Subject Matter Karli Dunkelberger share strategies around topics including:

• Customer intimacy
• Onboarding and year-round engagement
• Utilization insights
• Risk identification and health checks
• Expansion

And beyond! Tune in to learn what you can proactively be doing to maximize retention and satisfaction of your existing customers – to not just keep them, but also grow them over time.