Closing the gap in healthcare payment technology

Although the pandemic has forced the acceleration of tech adoption in the healthcare space overall, the health benefits industry, specifically, still has a way to go. The good news? Consumers are ready to embrace technology, and employers and benefit administrators have a golden opportunity to help with the transformation by making the right solutions available and encouraging engagement.

Text-only version:

Closing the gap in healthcare payment tech

Healthcare tech as arrived, but offerings and adoption lag in areas consumers care most about.

The COVID-19 pandemic has increased AI and tech use in healthcare

  • 76% are neutral about or trust AI-driven digital tools to help with healthcare spending and saving
  • 84% agree or somewhat agree that the healthcare industry has adopted technology to meet their needs and add convenience
  • 23% said the fact that digital health tools provide faster, on-demand access to care and guidance is the most appealing benefit

Yet consumers continue to struggle with the healthcare payment process

  • 71% of people say cost/expense is the most frustrating element of healthcare and benefits
  • 39% say the biggest gap in healthcare technology is around paying for care

Gaps remain in tech availability and engagement

  • Only 28% say their employers offer digital health and benefit tools, and only 22% use them for healthcare benefits enrollment and management/investment
  • 15% say lack of availability from their provider has stopped them from using technology
  • As a result, more than half of respondents still track healthcare coverage, care and spending via paperwork

Promoting healthcare tech can save both consumers and employers big money

By using an AI-driven spending and saving tool as part of a comprehensive plan design:

  • Consumers can save $262 annually on prescription costs alone1
  • Employers can save $600-$1,200 annually per employee1

1 Statistics collected from the Alegeus platform.
Survey data collected from 1,000 respondents in October 2020.

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