Closing the gap in healthcare payment technology
Published on November 22nd, 2020
Closing the gap in healthcare payment tech
Healthcare tech as arrived, but offerings and adoption lag in areas consumers care most about.
The COVID-19 pandemic has increased AI and tech use in healthcare
- 76% are neutral about or trust AI-driven digital tools to help with healthcare spending and saving
- 84% agree or somewhat agree that the healthcare industry has adopted technology to meet their needs and add convenience
- 23% said the fact that digital health tools provide faster, on-demand access to care and guidance is the most appealing benefit
Yet consumers continue to struggle with the healthcare payment process
- 71% of people say cost/expense is the most frustrating element of healthcare and benefits
- 39% say the biggest gap in healthcare technology is around paying for care
Gaps remain in tech availability and engagement
- Only 28% say their employers offer digital health and benefit tools, and only 22% use them for healthcare benefits enrollment and management/investment
- 15% say lack of availability from their provider has stopped them from using technology
- As a result, more than half of respondents still track healthcare coverage, care and spending via paperwork
Promoting healthcare tech can save both consumers and employers big money
By using an AI-driven spending and saving tool as part of a comprehensive plan design:
- Consumers can save $262 annually on prescription costs alone1
- Employers can save $600-$1,200 annually per employee1
1 Statistics collected from the Alegeus platform.
Survey data collected from 1,000 respondents in October 2020.