After 10 years of growth following the Great Recession, the economy has taken another hit from the COVID-19 pandemic and the resulting shelter-in-place mandates spanning the country.
The health benefit space has felt the impact of reduced healthcare spending due to employee layoffs and furloughs, and the postponement of elective appointments and procedures. Benefit administrators need a new playbook for weathering this storm and retooling for success. This guide covers where the industry stands, what a recovery may look like, as well as the strategies TPAs can adopt to maintain – and even grow – their book of business. This guide will help you better understand: